Effective Date: 03.03.2025
Last Update: 20.03.2025
The real estate agency Real Estate Experts (hereinafter – “Agency,” “we,” “our website”) respects the privacy of its clients and website visitors. We recognize the importance of protecting your personal data and strive to ensure a high level of security in processing it. In this Privacy Policy, we describe in detail the personal data we collect, how and for what purposes we use it, the measures we take to protect it, and your rights concerning the processing of your data.
By using our website real-estate-experts.com, you confirm that you have read this Privacy Policy and consent to the collection, processing, and use of your personal data in accordance with the specified terms. If you disagree with these terms, please refrain from using our website and services.
1. What Data We Collect
When interacting with our website and services, we may collect the following categories of data:
1.1. Personal Data
We collect personal information that you voluntarily provide to us, including:
- Full Name
- Contact Phone
- Email Address
- City of Residence
- Real Estate Purchase Requests (search criteria, budget, preferred area, and other parameters)
- Transaction Details (passport data, NIE identification code, banking information, etc.)
1.2. Data Automatically Collected When Visiting the Website
When using the Real Estate Experts website, we may automatically collect the following technical data:
- IP address and geolocation
- Browser type and version
- Operating system
- Source of the website visit
- Data on viewed pages and actions on the site
1.3. Cookies and Similar Technologies
We use cookies for:
- Analyzing user behavior on the website to improve it
- Personalizing content and advertisements
- Speeding up the website and remembering your preferences
You can manage cookie settings in your browser.
2. How We Use Your Data
We use the collected data exclusively for the following purposes:
2.1. Real Estate Selection and Sales Services
- Consultations on real estate
- Organizing viewings
- Personalized offers based on your criteria
- Preparing documents for transactions
2.2. Communication and Customer Support
- Responding to your inquiries and consultations
- Informing you about new properties and promotions
- Support throughout the entire real estate purchase process
2.3. Legal and Financial Operations
- Preparation of preliminary contracts (Arras)
- Preparing documents for notarial transactions
- Assistance with bank and tax office processes
2.4. Improving Our Service
- Analyzing website traffic and user behavior
- Improving the website content and structure
- Personalizing offers
3. Data Transfer to Third Parties
We do not transfer your personal data to third parties without your consent, except in cases provided by law.
Data may be transferred to the following categories of recipients:
- Notaries and lawyers – for preparing legal documents
- Banks – for opening accounts and making payments
- Spanish authorities – for processing tax documents and NIE
- Payment systems – for processing payments
- Partner agencies and developers – if you are interested in their properties
All third parties receiving your data are required to adhere to information protection measures.
4. Data Storage and Protection
We take all necessary measures to protect your data:
- We use SSL encryption for data transmission
- We limit employee access to information
- We protect servers from unauthorized access
Data retention period:
- Personal data is stored no longer than necessary to provide services and fulfill legal obligations
- Data about views and website behavior is stored for up to 24 months
5. Your Rights
You have the following rights regarding your data:
- Right of Access – to obtain a copy of your personal data
- Right to Rectification – to correct inaccurate data
- Right to Erasure – to request deletion of data no longer needed
- Right to Restriction of Processing – to restrict the processing of your data
- Right to Data Portability – to request the transfer of your data to another operator
- Right to Withdraw Consent – to withdraw consent for data processing
To exercise your rights, contact us:
📧 Email: [email protected]
📞 Phone: +380503322644
6. Cookie Policy
Our website uses cookies to analyze, improve functionality, personalize content, and provide you with a more relevant user experience. Cookies help us collect information about user preferences, their actions on the site, and improve its operation.
You can adjust your cookie settings in your web browser or disable them completely. However, please note that disabling cookies may affect the functionality of the site and limit access to certain features or services. We recommend keeping cookies enabled for optimal site performance.
7. Changes to the Privacy Policy
We reserve the right to make changes to this Privacy Policy due to changes in legislation or our data processing methods. If changes are made, the new version of the Policy will be published on our website with the updated effective date. We recommend regularly reviewing this Policy to stay informed about any changes regarding the processing of your personal data.
8. Contact Information
If you have questions regarding data processing, please contact us:
📍 Office in Spain: Gandia
📞 Phone: +380503322644
📧 Email: [email protected]
We guarantee that your personal data is securely protected and used only within the scope defined by this Privacy Policy. All collected data is processed in accordance with the law and the security measures we take to ensure its confidentiality and protect it from unauthorized access, loss, or alteration.